REFUND POLICY

Refund Terms And Conditions

Once the deposit has been made this deposit is strictly non-refundable and non-transferable once it is placed. Our orders are custom made and are instigated to the supplier overseas immediately after deposit is processed. We cannot accept any refunds. You are also obligated to pay the balance prior to shipping.

Prior to shipping the product directly to the customer, we request the balance of the payment. Once this is paid we will then begin shipping.

All sales are strictly final and not subject to refunds. As these machines are custom order and made we do not stock second-hand machines.

Refund Terms For Membranes

We can offer a refund on unused product minus 25% restocking fee. Custom built machines are non-refundable. We can exchange a faulty membrane within 7 days. Training services, administration fee, deposits, partial payments, post and packaging and any other fees incurred cannot be refunded. You must send the items in the original packaging securely otherwise we may refuse the items.

Delivery

Delivery cannot be 100% guaranteed on the expected day. This is out of our control as it depends on the courier company. After payment is cleared, production commences immediately on your machine. It can take between 7 and 15 days depending on the time of purchase for production and another 2-3 weeks for shipping.

Warranty

Warranty terms can be found on the footer section of this website. We provide ongoing support but we reserve the right to end any support contract after the 12 month parts warranty period.

Liability

We cannot be liable for any loss of earnings, loss of business, litigation against you as well as other losses when there is a problem with the products, machine, services or training. This applies to any accidents caused as well as any malfunctioning of your products. We hold no liability of the services, results or products being provided by your business. You are responsible for insurance for your business.

Results

Like all procedures, there are limitations and consideration, absolute success is variable and this depends from client to client as well as the technology or machine being used. Results also vary on the treatment technique and the condition of the client such as treatment period, medical conditions, stages of treatments etc. Make sure that you understand the contraindications thoroughly during your training. If you are unsure, please consult your training programme again for a refresher.

Finance

If you take out any finance, you must check the terms and conditions of the finance company as this will be applicable to you.

Local Laws

You must check local laws in your area to find out whether you need to register your machine first with a local authority. We have the CE stamp which is acceptable for our European customers however in the USA and Australia it may be different. We sell all our machines as PERSONAL USE only in Australia. Please abide by the laws and only use them for personal use. Thank you. If you wish to use for another purpose please try another company and not use us.